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What is IP Communications?
 If you ask anyone if they have ever heard of people making phone calls and watching videos over the Internet - chances are they will say "yes." However, they will also likely mention the relatively low quality and reliability of Internet telephony. That technology is definitely not ready to replace business phone systems.
Smoothstone's IP communication solutions are different.
Smoothstone has used the same basic technology -- Internet Protocol (IP) -- to create a truly "enterprise-class," next generation communication solution. Our clients' communications -- data, voice and video -- travel over a single, high-speed, nationwide, private network. They never touch the public Internet. (A single network that carries data, voice and video is a "converged" network.)
Smoothstone's IP communication solutions are high quality and highly reliable.
The phone call quality is indistinguishable from traditional TDM phone systems, while the available features are much more sophisticated and specifically designed to improve business productivity. Smoothstone Intelligent CallControl offers a variety of functions and robust features. These features include inbound and outbound call reporting, advanced call routing, call monitoring and recording, and call queuing. The reliability Smoothstone's "market-hardened" solutions exceeds 99.999%, as shown by our five-year track record of providing "hard as stone" IP communication solutions to our very demanding and very satisfied enterprise clients.
Smoothstone delivers its solutions using a unique IP communications platform.
We define it as top-to-bottom, end-to-end and front-to-back. By "top-to-bottom," we mean that our solutions are all-inclusive. Our clients receive one bill for all of their communications services. We're a direct provider, not an intermediary. "End-to-end" is our way of characterizing our fully managed, outsourced approach. We do everything -- from design, provisioning and installation to user training and 24/7/365, Cisco certified help desk support -- so our clients can focus on their businesses. "Front-to-back" describes how our clients get their own "keys to our NOC" (Network Operations Center). They can see everything we see -- the same network, server and application performance statistics and reports that we use to ensure the high reliability of our IP communication solutions -- via a secure, private WAN Management portal, called NetStalk.
 Smoothstone's highly flexible IP communication platform is particularly valuable to multi-location enterprises.
Many such entities require a smooth migration from legacy and multi-vendor phone systems to an IP communication solution. Smoothstone's flexible IP communications platform and professional services approach enables us to migrate our clients' communication infrastructures from wherever they are today to the new world of IP, at a pace that makes the most sense for each individual client. We also deliver great single-site and managed VoIP to the desktop solutions to clients who want to make the leap all at once.
Smoothstone's IP communication solutions deliver One Low TCO to our clients.
They receive this TCO from three sources:
- Higher user and business process productivity, through next generation communication applications
and features
- An "amplified" IT staff, freed from the hassles and costs of managing a communications infrastructure and applications, as well as answering user questions about them
- Demonstrable savings, versus previous expenses and other communication system upgrade alternatives
For a FREE, no obligation evaluation of your current communication system -- or if you have additional questions about the Smoothstone solution -- contact us at 1-800-773-3037 or send an email to info@smoothstone.com.
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